Feature comparison

SUPPORT PLANS	INCLUDED	STANDARD	PRO DIRECT
Monthly cost	Included with your Bluebook subscription	Php15,000	Php45,000
Unlimited 24x7 subscription and billing management
Access to Bluebook Status dashboard
Access to Bluebook forums and knowledge base
Unlimited 24x7 break/fix technical support
Maximum initial response time		<2 hours	<1 hour
Maximum severity		A	A
Callback phone support		3/month	Unlimited
Escalation management
Advisory Services			Limited
Service Delivery Management			Pooled
Proactive services			Monitoring of Severity A incidents

24x7 for Severity A and local business hours for Severity B and C.
Initial response time (IRT) shown is for the maximum severity of each offering, and is the fastest IRT available for each offering. Lower severities have a longer IRT.

 

Purchase options

ITC Professional Direct, and Standard support agreements can be purchased as part of your ITC Online Subscription Agreement (ITCOSA) and are subject to your ITCOSA terms. Contact your ITC Sales Representative for more information.

ITC Professional Direct, and Standard can also be purchased online.

The subscription term is 6-months. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. You will be billed monthly, along with your Bluebook subscription. You may choose to upgrade your current Bluebook Support offer at any time by contacting Billing and Subscription Support.

Offering availability

Bluebook Standard, and Professional Direct Support plans are generally available in markets in which Bluebook is offered.

Renewal policy

By default, your subscription to Support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time.

Cancellation policy

Bluebook Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.